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Area Manager New Orleans - Poydras Street

Area Manager

Full Time • New Orleans - Poydras Street

Position Overview:

As the Area Manager, you will play a crucial role in overseeing the operations of multiple coffee shop locations within our franchise. Your primary focus will be on ensuring each store's success through effective leadership, strategic planning, and a strong emphasis on customer service. This role requires a proven track record in multi-store management, a passion for the coffee industry, and a dedication to delivering outstanding customer experiences. You will report directly to the Director of Operations and will manage a team of roughly 60 employees. 


Responsibilities:

  • Multi-Store Management: Oversee the day-to-day operations of 4 coffee shop locations, ensuring consistency in service, product quality, and brand standards.
  • Team Leadership: Provide leadership and guidance to store managers and staff, fostering a positive and collaborative working environment. Conduct regular performance reviews and implement training programs to enhance team skills.
  • Operational Excellence: Implement and enforce operational procedures, policies, and standards to maximize efficiency and profitability across all locations.
  • Customer Service Focus: Uphold a strong commitment to delivering excellent customer service. Monitor and address customer feedback, ensuring a positive and memorable experience for every guest.
  • Financial Management: Work closely with store managers to meet financial targets, control costs, and drive sales growth. Analyze financial reports and implement strategies to improve store performance.
  • Community Engagement: Develop and maintain relationships with the local community to enhance the franchise's presence and contribute to the overall success of each location.


Qualifications:

  • Proven experience in multi-store management, preferably within the food and beverage industry.
  • Strong leadership and team-building skills with a track record of developing high-performing teams.
  • Exceptional customer service mindset and the ability to instill this culture in all team members.
  • Excellent analytical and problem-solving abilities, with a focus on achieving financial targets.
  • Effective communication and interpersonal skills.
  • Flexibility to travel between locations as needed.
  • ServSafe Certification.
  • If you are a passionate and experienced leader with a love for coffee and a dedication to customer service, we invite you to apply for the Area Manager position. Please submit your resume and a cover letter detailing your relevant experience and why you would be an ideal fit for our team to Melissalambertb@gmail.com 

Benefits: 

  • 401(k) 
  • Paid Time Off.
  • Group Cell phone benefit.
  • Food and Beverage Benefit
  • Health Coverage
  • Dental Coverage
  • Vision Coverage

Pay Range:  $20.00-26.00 Hourly.




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Some Perks of Joining PJ's Include:

Flexible Schedules
Enjoyable Work Environment with Supportive Management
Employee Incentives
Growth Potential

"Working at PJ's makes your appreciate the existence of local, community based coffee shops. Most of the customers have been going there for years and their children follow suit. Customers feel comfortable and often end up spending a few hours or more daily at the cafe. Coworkers are trustworthy and hardworking and are all fully capable of handling a large volume of customers on their own. The manager goes out of his way to make sure his employees are well educated about their job so as to better appreciate it."

Barista
New Orleans, LA